Returns Policy

At Threadline, we want you to love every piece you order. If something isn't right, here's how our returns and exchanges process works.

1. Return Window

You may request a return or exchange within 14 days of receiving your order. After 14 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, including any pouches, boxes, or tags

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive defective or damaged. This does not affect your right to a return under applicable law where required.

3. Who Pays for Return Shipping

Threadline covers the cost of return shipping for eligible returns and exchanges within the 14-day window. You will not be charged to send an eligible item back to us.

4. How to Start a Return

To start a return or exchange:

  1. Contact us at [Insert Contact Email] with your order number and the reason for your return.
  2. We'll confirm your eligibility and provide instructions on how to send the item back to us, including a prepaid return label or courier pickup where available.
  3. Once we receive and inspect the returned item, we'll notify you of the approval status of your refund or exchange.

5. Refunds

If your return is approved:

  • For prepaid orders, refunds will be issued to your original payment method within 5–10 business days of approval.
  • For Cash on Delivery orders, refunds will be processed via bank transfer or store credit, as you prefer.

6. Exchanges

If you'd like a different size, color, or item instead of a refund, let us know when you contact us — we'll arrange the exchange as part of the same process, subject to availability of the new item.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We'll cover all costs for return shipping and send a replacement or full refund, no questions asked.

8. Non-Returnable Items

The following are not eligible for return or exchange:

  • Earrings (for hygiene reasons, unless defective)
  • Items marked as Final Sale at the time of purchase
  • Items returned after the 14-day window

9. Questions?

If you have any questions about your return, reach out to us anytime:

  • Email: [Insert Contact Email]
  • Address: [Insert Business Address]